Account Management Specialist
19 hours ago
Greenzone Facilities Management Limited is seeking an experienced Account Management Specialist to join its dynamic Operations team. This is a fantastic opportunity to develop your skills and expertise in managing customer accounts, driving business growth, and delivering exceptional service.
As an Account Management Specialist, you will be responsible for effectively managing small-to-medium-sized accounts, focusing on client retention, service excellence, and identifying opportunities for growth. You will work closely with internal departments to ensure seamless service delivery and resolution of client issues.
We offer a competitive salary range of £35,000 - £45,000 per annum, depending on experience, plus benefits including company pension scheme, life assurance scheme, employee assistance programme, 25 days annual leave, career development opportunities, on-site parking, eatzone canteen, and subsidised gym memberships.
Key Responsibilities:
- Manage small-to-medium-sized customer accounts, focusing on retention, service excellence, and growth.
- Develop and maintain strong relationships with decision-makers within client organizations.
- Work closely with internal departments to ensure seamless service delivery and resolution of client issues.
- Identify and execute opportunities for cross-selling and upselling waste/resource management solutions.
Requirements:
- Experience in managing customer accounts in a service-based industry.
- Proven success in customer retention, service delivery, or business development.
- Excellent communication and presentation skills.
- Proficiency in CRM software and data analysis tools.
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