Customer Service Team Member

2 weeks ago


Barrow, United Kingdom EG Group Full time
Job Description

Company Overview: EG Group is a leading retail and hospitality company with a passion for delivering exceptional customer experiences.

Salary: £11.75 per hour (above 21) / £10.00 per hour (aged 18-20) / £7.15 per hour (aged 17) / £6.60 per hour (aged 16)

Beverage Specialist Role: As a Beverage Specialist at EG Group's Starbucks store in Clitheroe, you will play a key role in delivering outstanding customer service and ensuring the highest quality beverages are prepared for our customers.

Key Responsibilities:

  • Engage with customers to understand their needs and preferences
  • Prepare and serve high-quality beverages in accordance with Starbucks standards
  • Maintain a clean and safe working environment
  • Work effectively as part of a team to achieve sales targets and improve customer satisfaction

Requirements:

  • Previous customer service experience (although not essential)
  • Reliable and punctual with good time management skills
  • Able to work effectively in a fast-paced environment

Benefits:

  • 30% discount on food, drinks, and merchandise at Starbucks
  • 15% discount on Greggs, Subway, and other participating retailers
  • Access to virtual GP and wellbeing services
  • Quarterly bonus incentive
  • Free on-shift beverage
  • Progression and career opportunities
  • Life assurance
  • Employee assistance programme
  • Recognition rewards
  • 10% Discount Card for Asda
  • Learning and development opportunities
  • Work anniversary awards
  • Compassionate leave
  • EG Cares benefits and rewards platform
  • Access to the Learning Hub with online learning courses

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