Client Service Associate

4 weeks ago


Manchester, United Kingdom BNY Full time
Overview

At BNY Mellon, we empower our employees to grow and succeed in a dynamic and inclusive work environment. As a leading global financial services company, we touch nearly 20% of the world's investible assets, providing innovative solutions to our clients and driving business growth. Our culture is built on a strong foundation of excellence, and we are committed to creating a workplace that values diversity, equity, and inclusion.

Job Summary

We are seeking a highly motivated and detail-oriented Associate, Client Service I to join our Client Service Team in Manchester, UK. This role will work on a hybrid capacity, with 3 days a week in the office, and will be responsible for providing exceptional client service, resolving day-to-day issues, and supporting clients in addressing operational and technical questions or issues.

Key Responsibilities
  • Work with external clients to resolve day-to-day issues and direct them to appropriate resources at BNY Mellon
  • Support clients in addressing operational and technical questions or issues and ensuring requests are executed
  • Apply problem-solving skills based on precedence and experience
  • Provide clients with information related to BNY Mellon products and services, representing a limited number of lines of business and geographies, and direct them to the appropriate resources, as needed
  • Monitor client inquiries and escalate non-routine or complex issues to the appropriate team member, as needed
  • Support a selected number of client accounts of limited complexity
Requirements
  • Bachelor's degree or the equivalent combination of education and experience is required
  • Experience in an operational area and/or client services preferred
Benefits and Rewards

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey, focusing on your health, fostering your personal resilience, and reaching your financial goals as a valued member of our team.

We are an Equal Employment Opportunity/Affirmative Action Employer, committed to creating an inclusive workplace that values diversity, equity, and inclusion. We are proud to be a leader in the industry, recognized for our innovative solutions, commitment to sustainability, and dedication to creating a better future for our clients, employees, and communities.



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