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IT Support Specialist Apprentice

2 months ago

London, Greater London, United Kingdom QA Full time
Job Description

Job Title: IT Support Specialist Apprentice

Job Summary:

We are seeking a highly motivated and detail-oriented IT Support Specialist Apprentice to join our team at QA. As an IT Support Specialist Apprentice, you will play a critical role in providing technical support and maintenance for our IT infrastructure, ensuring that our systems and networks are running smoothly and efficiently.

Key Responsibilities:

  • Assist with the maintenance of wired and wireless ICT networks across the school site.
  • Provision ICT equipment and services on site for curriculum, teaching, and learning, administrative, and community users.
  • Manage the warranty and repair of ICT systems.
  • Regularly check the helpdesk throughout the day, actively taking on jobs and using it as one of the tools to manage your workload.
  • Deploy operating systems and software in accordance with the approved software/licensing list.
  • Assist with the management of the VOIP system, e.g., PIN resets, name changes, telephone moves, etc.
  • Assist with the technical management of the school's Management Information System and Virtual Learning Environment (e.g., ensuring they are installed and accessible to the relevant members of staff).
  • Provide technical support for ICT applications and equipment.
  • Ensure that all tickets in your helpdesk queue have an up-to-date status, closing tickets once resolved.

Desirable Skills:

  • A strong interest in technology, computing, and problem-solving.
  • A proactive, can-do attitude with excellent communication skills.

Personal Qualities:

  • Keen attention to detail and the ability to work independently and as part of a team.
  • Willingness to learn and adapt in a fast-paced environment.

Desired Qualifications/Experience:

  • Show some knowledge of non-Windows environments.
  • Experience of learning platforms.
  • Experience of using and preparing audio/visual equipment.
  • Awareness of the latest developments and innovations in ICT.

Essential:

  • Experience of Microsoft operating systems and Office packages.
  • Experience of installing and maintaining PC hardware and software.

Entry Requirements:

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
  • GCSE Maths and English (or equivalents) at grades 3+ (D or above).
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.

Benefits:

  • A structured apprenticeship program with hands-on learning and mentoring.
  • The opportunity to gain a recognized qualification in IT support.
  • A supportive school community with opportunities for professional growth.
  • Competitive apprentice salary.
  • Cycle to Work scheme.
  • Staff wellbeing program.
  • Tech Scheme.
  • Onsite fitness room.
  • Employee Assistance Program.
  • You at Work staff benefits scheme.

Future Prospects:

  • 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer ongoing development tracks.