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Mercedes-Benz Van Technician

2 months ago

Hounslow, Greater London, United Kingdom Rygor Group Full time
Van Technician Job Description

We are seeking an experienced and dedicated Van Technician to join our team at Rygor Auto in Heathrow. As a Van Technician, you will play a crucial role in delivering quality vehicle maintenance and repair services to our customers.

Key Responsibilities:
  • Diagnose vehicles using observational and mechanical testing, as well as customer-provided information.
  • Provide detailed estimates for repairs and replacements, and obtain customer approval prior to commencing work.
  • Repair vehicles based on diagnosed issues and repair estimates.
  • Test drive vehicles after repairs to ensure mechanical soundness and identify any additional problems.
  • Describe vehicle condition to customers and address follow-up questions.
  • File accurate documentation on each repair.
Requirements:
  • Level 3 (NVQ or City and Guilds or IMI Qualification) in LCV Vehicle Repair and Maintenance.
  • Previous practical working experience as a Van Technician.
  • Customer service experience is advantageous.
  • Computer literacy and confidence using technology.
  • Current and full UK driving license for relevant vehicle classes.
  • Ability to identify worn and faulty components in accordance with DVSA Standards.
  • Fantastic communication skills via email, telephone, and face-to-face.
  • Ability to use all appropriate modules of Keyloop/Kerridge.
  • Good administrative knowledge.
  • Complete customer documentation within agreed timeframes.
  • Excellent team player with a positive attitude and flexible workloads.
  • Strong organization and time management skills.
  • Experience in diagnostic and service repair.
What We Offer:
  • Award-winning team and workplace.
  • Opportunities for manufacturer training and in-house training.
  • Long service recognition and branded work wear.
  • Four times death in service benefit and ongoing investment in company facilities.
  • 20 days of annual leave per year plus Bank Holidays.

We value diversity, equity, inclusion, and belonging at Rygor Group. We encourage applicants from all walks of life to bring their authentic selves to work every day.