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Site Reliability Engineer

1 month ago

Yeovil, Somerset, United Kingdom Education Horizons Full time

Job Summary

We are seeking a highly skilled Site Reliability Engineer to join our team at Education Horizons. As a Site Reliability Engineer, you will be responsible for ensuring the reliability and scalability of our cloud infrastructure.

Key Responsibilities

  • Provide technical consultation to drive innovation and ensure the team evolves with the requirements of our customers, our team, and the wider business.
  • Drive improvements in automation and process control & monitoring to improve quality and efficiency.
  • Ensure maintenance is correctly performed and managed.
  • Ensure that production systems are backed up, monitored, and are maintained.
  • Contribute to a collaborative and positive working team.
  • Work with other teams in a consultative or embedded strategy within the Technology Group to ensure alignment with SRE Best Practices.
  • Promote a culture of continuous improvement.
  • Provide escalation support to the Support Team for customer issues as required.

Requirements

Functional:

  • Microsoft Windows Server and Active Directory - Essential
  • Microsoft SQL Server – Installation, Operations, and Tuning (Intermediate to Advanced) – Essential
  • Microsoft Office Products including M365 – Installation and Usage – Essential
  • Web Services including Microsoft IIS – Installation and Usage – Essential
  • Network, firewall and VPN technologies – Good Understanding – Essential
  • Server, virtualisation, and storage technologies – Good Understanding - Essential
  • Security Software (Anti-Virus, Anti-Malware etc.) – Desirable
  • Microsoft Remote Desktop – Installation and Usage – Desirable
  • AWS AppStream, RDS, EC2, and VPC - Desirable
  • Education Horizons' products - Desirable
  • School processes and procedures – Desirable
  • Working within the Education Horizons Information Security Management System and policies
  • Live and lead the Values of Education Horizons.

Non-Functional:

  • Experience of working in a B2B SaaS support or professional services environment
  • A strongly customer-service focussed work ethic
  • Strong written and verbal communication skills with an ability to convey technical concepts to non-technical audiences
  • Efficient time and priority management skills - the ability to juggle multiple competing activities and keep deadlines
  • Commercial acumen - ensuring accuracy of scopes, quotations and delivery
  • Familiarity with service management processes and systems, particularly Salesforce Service Cloud and Atlassian.

About Education Horizons

We value output and impact over rules and policies. This means empowering our team members to choose where and when they work with the aim of benefiting our customers, the tasks you are working on, your team and for you.

This also means recruiting the right person for the role. We will consider all qualified applicants regardless of their background, experience, identity or need for flexibility. If you are interested in this role but it might need some flexibility just let us know.