Senior ServiceNow ITOM Developer

5 days ago


Leicester, Leicester, United Kingdom NEXT Full time
About NEXT

NEXT is a dynamic company that creates most of its systems in-house, including websites, mobile apps, and applications. We're experiencing rapid growth, driven by significant investment and expansion.

Computer Services Team Overview

The Computer Services team is the backbone of support for all colleagues across NEXT, underpinning both business operations and technology infrastructure. This team includes 1st line central support, Data Access, Service Management, and management of centrally managed environments.

In addition to core responsibilities, the team also oversees lesser-known areas of NEXT Technology, such as essential communications, managed print, and reprographics.

Technology Squad Role

The Technology Squad primarily focuses on managing ITOM aspects of ServiceNow, covering CMDB Management and Discovery, Event Management, and Automation.

Key Responsibilities
  • Manage daily operation and maintenance of the ServiceNow platform.
  • Develop and manage changes to the ServiceNow platform, collaborating with third-party vendors as needed.
  • Scope, test, and implement ServiceNow-related projects, ensuring necessary communication and documentation.
  • Prioritize workloads and identify key areas for improvement using automation or orchestration.
  • Perform regression testing and apply fixes for upgrades and patches.
  • Work closely with the Service Delivery Team Leader to provide SME advice and recommendations.
Criteria for Success

To excel in this role, you'll need:

  • Previous experience developing on the ServiceNow platform.
  • Familiarity with development/implementation of ITOM.
  • Able to estimate and contribute to user and technical stories.
  • Proven ability to manage enterprise-level platforms.
  • System integration experience using web services (REST/SOAP).
  • Understanding of XML, HTML, AJAX, CSS, Bootstrap, JQuery, JSON.
  • Working knowledge of JavaScript, specifically Glide APIs.
  • Able to manage projects, testing, and documentation.
  • Strong planning skills with the ability to prioritize your workload.
  • Ability to work under pressure and meet tight deadlines.
  • Experience with MS SQL and PowerShell.

Desirable qualifications include one or more CIS certifications, Certified System Administrator certification, and good business awareness of ServiceNow.

Salary Range

The estimated salary for this position is between $120,000 and $180,000 per annum, depending on location and experience.



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