Global Warranty Process Specialist

3 days ago


Corby, Northamptonshire, United Kingdom INEOS Automotive Full time

Job Description: We are looking for a skilled professional to join our team as a Global Warranty Process Specialist.

As part of our head office Aftersales team, you will be responsible for supporting warranty for our five sales regions globally.

The successful candidate will have a strong understanding of warranty processes and procedures and be able to work collaboratively with cross-functional teams.

Key Responsibilities:

  • Ensure the warranty management system meets the highest quality standards.
  • Evaluate and bring to attention any changes to the warranty system or policies and processes.
  • Liaise with commercial and quality departments to identify risks, improvements, and enhancements.
  • Highlight opportunities to improve functionality while adhering to budget costs.
  • Support third-party repairers and end-users.
  • Coach and train service agent users on INEOS systems, policies, and procedures.

Requirements:

  • Broad experience in automotive technical service disciplines.
  • Strong level of experience from warranty-based business with extensive automotive aftersales experience.
  • Familiarity with SAP-based software tools or equivalent.
  • Strong drive for continuous improvement – a Kaizen mentality.

Salary: £65,000 - £85,000 per annum, depending on experience.



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