Global Warranty Process Specialist
3 days ago
Job Description: We are looking for a skilled professional to join our team as a Global Warranty Process Specialist.
As part of our head office Aftersales team, you will be responsible for supporting warranty for our five sales regions globally.
The successful candidate will have a strong understanding of warranty processes and procedures and be able to work collaboratively with cross-functional teams.
Key Responsibilities:
- Ensure the warranty management system meets the highest quality standards.
- Evaluate and bring to attention any changes to the warranty system or policies and processes.
- Liaise with commercial and quality departments to identify risks, improvements, and enhancements.
- Highlight opportunities to improve functionality while adhering to budget costs.
- Support third-party repairers and end-users.
- Coach and train service agent users on INEOS systems, policies, and procedures.
Requirements:
- Broad experience in automotive technical service disciplines.
- Strong level of experience from warranty-based business with extensive automotive aftersales experience.
- Familiarity with SAP-based software tools or equivalent.
- Strong drive for continuous improvement – a Kaizen mentality.
Salary: £65,000 - £85,000 per annum, depending on experience.
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