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Food and Beverage Service Associate

2 months ago

Bristol, Bristol, United Kingdom Klarent Hospitality Full time
Food and Beverage Operative Role

We are seeking a skilled and enthusiastic Food and Beverage Operative to join our team at DoubleTree by Hilton Bristol North. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.

Key Responsibilities:
  • Support the team in delivering exceptional customer service
  • Work in various areas, including the bar, restaurant, breakfast, room service, and conference and events
  • Communicate effectively with the kitchen and guests to ensure a smooth and memorable experience
  • Welcome guests in a polite and friendly manner, consistently demonstrating great customer service
  • Have a visible presence within your working area
  • Ensure that all customer requests and queries are responded to promptly and effectively
  • Able to learn from points of complaints to enhance future customer service
  • Deal with guest complaints and react in a friendly and efficient manner, always ensuring guest satisfaction
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and development within the Klarent Hospitality Group Brand Portfolio
  • A supportive and dynamic team environment
  • Excellent training and development opportunities
  • A chance to work in a fast-paced and exciting industry
Requirements:
  • Passionate and willing to learn
  • Positive attitude and someone who makes our guests smile
  • Genuinely friendly and caring
  • Enjoys working as part of a team
  • Ambitious and hard working
  • Good organisational / time management skills
  • Resilient, creative, able to multitask and work under pressure
  • Good command of English language to enable communication with the team
  • Good communication and excellent grooming standards
  • Ability to work morning, afternoon/evening, and weekends

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you.