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Patient Support Team Member
4 weeks ago
We are seeking a reliable and hardworking Patient Support Team Member to join our experienced team on a part-time basis. The successful candidate will be responsible for providing a high-quality service to patients across our practices.
Key Responsibilities:
* Maintain a professional and effective receptionist service to patients
* Provide telephone and face-to-face access for patients to book, cancel, and check appointments
* Support patients who may have a problem or complaint
* Undertake basic prescription administration training
* Engage in customer services processes and policy to provide a high-quality internal and external service standard
About the Candidate
Our patient support team helps make a positive impact on our local community. You will be responsible for providing a high-quality service to patients, across our practices. You can expect to be mentored and supported by the organisation, whilst you are empowered to deliver care and support.
We welcome applications from organised, adaptable, and friendly individuals who are keen to help us provide high levels of customer service.
Requirements:
* Educated to GCSE level, with English being one of those GCSE passed, or two years working experience
* Previous computer training and experience
* Ability to work effectively with others
* Excellent organisational, time management, communication skills, and attention to detail
* Ability to work with highly confidential information
* Experience within a customer service environment
About Us
Vida Healthcare is one of Norfolk's largest and most successful general practices, working with colleagues in the NHS to provide the best possible patient care. Our practice has experienced impressive growth over recent years, by creating a work environment that encourages talented individuals to thrive and make a difference.
We pride ourselves on our impeccable standards of patient care and to maintain this it is essential that we employ reliable team players with strong caring qualities, dedication, and excellent attention to detail and commitment to quality-of-service delivery.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
