We are seeking a highly skilled and experienced Playout Controller to join our team at Sky. As a Playout Controller, you will be responsible for ensuring the seamless delivery of Sky's channels and third-party content to our customers.

• Schedule Preparation: Perform manual and automated tasks to identify potential errors and ensure readiness for broadcast.
• Live Schedule Management: Edit live automation schedules to alter content or timings as required.
• Live Schedule Monitoring: Monitor channel outputs to confirm and maintain fault-free playout.
• Regulatory Knowledge: Familiarity with Ofcom regulations and Sky policies.
• Fault Identification: Immediate identification of channel output issues, encryption loss, or PIN protection degradation.
• Fault Recovery: Use system resilience or schedule editing to recover from channel loss or degradation.
• Fault Management: Communicate with customers through on-screen messages, voice-overs, or other messaging when faults are not immediately recoverable.
• Escalation: Efficient communication with 2nd line support teams and operational management.
• Editorial Knowledge: Understanding of Sky's programming and promotional strategies.
• Logging & Reporting: Accurate recording of faults, changes, or deviations from scheduled content.
• Information Management: Accurate passing of information to colleagues or operational management to ensure channel continuity.
• Communication: Concise and accurate verbal and written communication, professional and courteous at all times.
• Training: Passing on knowledge and experience of workflows, systems, and procedures as required.
• Support: Provides support to the Playout Specialist and Operational Lead functions as required.
• Complex Live Event Management: Line-up, preparation, and control of complex live events, including negotiation with production teams for variable or overlapping event durations.
• Gallery Free Production: Making editorial decisions to maintain channel continuity when communication with event sources is incoming only (e.g., World Feed).

• Qualifications: Degree qualification or relevant vocational qualifications.
• Specialist Knowledge: Skilled in Playout systems and workflows, managing live events, and Playout systems used by Sky.
• Industry Experience: Experience in digital playout environments and complex live broadcast experience.
• Leadership Skills: Excellent communication and influencing skills, decision-making, and prioritization skills.

The Sky Playout Team works 24/7, 365 days a year, to ensure Sky customers receive the best quality live sports and entertainment programs. You will be joining the team and working a fixed shift pattern of day, mid, and night shifts.

As a Playout Controller at Sky, you will enjoy a range of benefits, including:

• Sky Q for the TV you love all in one place.
• The magic of Sky Glass at an exclusive rate.
• A generous pension package.
• Private healthcare.
• Discounted mobile and broadband.
• A wide range of Sky VIP rewards and experiences.

Sky is a leading media and entertainment company that delivers high-quality content to homes, customer devices, businesses, and commercial partners across European markets. Our Content Technology and Innovation team combines strategic insights, engineering know-how, and operational excellence to use innovative technologies to create and distribute award-winning content.

Sky is a Disability Confident Employer and welcomes applications from all candidates. We will ensure a fair and consistent experience for all and make reasonable adjustments to support you where appropriate.