Customer Service Representative
1 month ago
About the Role:
The Customer Experience Specialist, also known as a "Deck Ambassador," plays a critical role in providing an excellent customer experience at our swim school. This position involves setting up and breaking down the pool deck area before and after each shift, checking water chemistry and temperature, and answering customers' questions about their account, their child's progress, or about the program.
Responsibilities:
- Setting up and breaking down the pool deck area before and after each shift.
- Checking water chemistry and temperature prior to swim lessons.
- Answering customers' questions about their account, their child's progress, or about the program.
- Posting media content and monitoring social media platforms.
Requirements:
- 1+ years of customer service experience.
- Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training.
About Us:
At British Swim School, we strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission "to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer".
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