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Senior Software Engineer

2 months ago

Blackpool, Blackpool, United Kingdom Onyx-Conseil Full time

About the Role

We are seeking a highly skilled and experienced Senior Software Engineer to join our Contact Centre Applications team as a Lead Application Developer. As a key member of our digital transformation team, you will be responsible for developing and supporting Contact Centre technologies that enable our customers to access support and services.

Key Responsibilities

  • Design and develop high-quality software solutions for Contact Centre applications, utilizing technologies such as Genesys, Verint, Power BI, Omilia, and Nuance.
  • Lead the evolution and delivery of quality software that is easy to maintain and clean to operate, ensuring the adoption of best practice technical support principles, standards, and processes.
  • Collaborate with cross-functional teams to define the strategic vision for Contact Centre products, leveraging your technical expertise in Contact Centre, Telephony, and Channel domains.
  • Develop and lead a coaching and mentoring culture within engineering teams, ensuring the adoption of technical support principles, standards, and processes.
  • Mitigate risks and issues, ensuring all requests for live support are dealt with according to set standards and procedures, including the provision of out-of-hours support as required.

What You'll Need

  • Extensive experience of Domain/Software utilizing technologies such as Genesys (including core Contact Centre, Routing, Reporting, Workforce Management, and Desktop), Verint, Power BI, Omilia, and Nuance.
  • Experience of championing the evolution and delivery of quality software which is easy to maintain and clean to operate, and ensuring the best practice adoption of technical support principles, standards, and processes.
  • Knowledge and technical expertise in Contact Centre, Telephony, and Channel domains - using software to improve business performance and working with key technical decision makers to define the strategic vision for products.
  • Experience leading and developing a coaching and mentoring culture within engineering teams alongside collaborating with cross-functional teams.
  • Leading teams to mitigate risks and issues, and ensuring all requests for live support are dealt with according to set standards and procedures including the provision of out-of-hours support as and when required.

What We Offer

  • A competitive salary and benefits package.
  • The opportunity to work on high-profile digital transformation projects.
  • A collaborative and dynamic work environment.
  • Professional development and career progression opportunities.
  • A hybrid working model with a mix of home working and time in the office.