Application Support Specialist

4 weeks ago


Bury St, Suffolk, United Kingdom Cooper Lomaz Full time
2nd Line Application Support Consultant

Cooper Lomaz is proud to be supporting a leading SaaS business in their search for a 2nd Line Application Support Consultant to join their growing team. This is a fantastic opportunity to work with a dynamic company that values collaborative working and offers a modern, open-plan office environment.

Key Responsibilities:
  • Provide remote, customer-facing application support, including triaging tickets and responding to inbound phone calls and emails related to issues with the company's products.
  • Process data requests, ensuring they meet the company's guidelines and policies.
Requirements:
  • Experience in a service desk or help desk environment is essential.
  • Passionate about technology and keen to pursue a career in this field.
  • SQL knowledge is desirable but not essential.
  • This is a fully office-based role in Bury St Edmunds.

A driving licence is not essential for the role, but the office is located in a convenient area with easy access to public transportation.



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