Scheduling Operations Manager
4 weeks ago
We are looking for an experienced Workforce Scheduling Controller to join our team at Arcus Solutions in Redditch. As a Scheduling Operations Manager, you will be responsible for managing and scheduling engineers through our scheduling system, ensuring that client requirements are met while maintaining set SLAs and KPIs.
About Us:
We are a dynamic company committed to delivering exceptional customer service. Our ideal candidate will be a proactive and solution-focused individual who can thrive in a fast-paced environment.
What We Offer:
- A competitive salary of up to £28,938 per annum, depending on experience.
- A 25-day annual leave allowance plus Bank Holidays.
- A contributory pension scheme with matched contributions between 5% and 6%.
Your Day-to-Day Responsibilities:
- Managing and scheduling engineers through our scheduling system.
- Liaising with field-based engineers and client premises to allocate the correct skilled engineer to attend to jobs.
- Maintaining set SLAs and KPIs while handling various job requirements.
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