Product Quality Assurance Specialist

2 weeks ago

London, Greater London, United Kingdom dnata Catering UK Full time
Job Description

dnata catering UK is one of the leading providers of inflight services to global airlines, delivering a comprehensive range of Inflight Catering, Onboard Retail and Logistics services across major and regional airports in the UK. Our commitment to innovation and excellence has secured partnerships with over 80 industry operators.

As the Product Quality Assurance Specialist, you will play a crucial role in ensuring the safety and quality of products manufactured on site, adhering to agreed quality specifications and standards, and implementing processes that drive improvement and compliance to Quality and Traceability standards.

Responsibilities:

  • Conduct regular product tests and assessments on food items received from external suppliers or our internal Hot & Cold Kitchen facilities.
  • Support monthly menu changes by ensuring specifications are ready, and provide assistance on the shop floor for a smooth start-up.
  • Weigh and check products against airline specifications to ensure accurate delivery.
  • Oversee internal audits of food product safety and quality matters, maintaining accurate records and documentation.
  • Verify meals prepared by general assistants meet customer expectations, providing feedback to relevant departments.
  • Support customer audits, including meal tasting and evaluation, to ensure high-quality service delivery.
  • Maintain accurate records of food safety documentation.
  • Perform Root Cause Analysis and Corrective Action activities when necessary.
  • Ensure timely updates of reports and prevent overdue submissions.
  • Collaborate with the production team on product rotation, including FIFO practices.
  • Guarantee adherence to HACCP principles and Good Hygiene Practices throughout the operation.
  • Liaise with the compliance department on any issues or concerns.

This list is not exhaustive, as business needs may require additional duties. To optimize efficiency, flexibility is essential. You will be required to assist in other areas, potentially involving different departments within the business.

Required Skills and Qualifications:

  • Previous experience in Quality Assurance, preferably in a food environment (Minimum of 1-3 years).
  • Allergen awareness and practical management skills.
  • In-depth knowledge of food safety legislation.
  • Excellent communication skills, enabling effective liaison with stakeholders at all levels, both internally and externally.
  • Fundamental understanding of microbiology and basic food safety principles.

Desirable Skills and Qualifications:

  • Previous experience within Flight Catering.
  • Knowledge of HACCP, Food Legislation, and Food Hygiene principles.
  • Working proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
  • Exceptional organizational skills with strong attention to detail.
  • Demonstrated integrity, confidentiality, and professionalism in previous roles.
  • Able to work efficiently using initiative to resolve issues promptly.
  • Effective verbal and written communication skills in English, with ability to communicate at all levels.
  • Able to work under pressure and prioritize tasks effectively, meeting tight deadlines.
  • Proactive and positive attitude, with flexibility to adapt to changing business needs.
  • Intermediate certificate in applied HACCP principles.

Benefits:

  • An opportunity to join a global organization.
  • Free meals provided on site.
  • Complimentary tea and coffee while on shift.
  • Paid £60 towards dental and optical cover through our Simply health Cash Plan and other benefits.
  • £150 reward for successful referrals.
  • Discounted gym membership at over 2000 gyms nationwide.
  • Cycle to Work Scheme available.
  • Opportunity to enhance learning through our in-house apprenticeship programme.
  • Access to Employee Assistance Programme (EAP) offering counseling services.
  • Equivalent to 28 days holiday (including bank holidays).

Estimated Salary: £25,000 - £30,000 per annum, depending on qualifications and experience.

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