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Shift Leader

2 months ago

Bourne, Lincolnshire, United Kingdom ENGINEERINGUK Full time
Job Description

We're seeking a skilled Shift Leader to oversee store activities and drive customer satisfaction in our fast-paced retail environment.

As a Shift Leader, you'll take ownership of store operations, coordinating a team to deliver a clean and full store that exceeds customer expectations.

You'll be responsible for running duty shifts, ensuring the store is staffed appropriately, and reacting to short-term absences/sickness by actively finding cover for shifts.

With your guidance, your store will always remain a safe place to work and shop.

Key Responsibilities
  • Coordinate the team to deliver the easiest shopping trip in the community.
  • Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone's safety.
  • Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
  • Supporting the Store Manager to coordinate seasonal, community, and charity events, creating a great inclusive atmosphere.
  • Making sure the store is always clean, tidy, and well presented.
  • Prioritize the replenishment of products that matter to our customers.
  • Taking immediate action for any overcharges and preventing any reoccurrence.
  • Proactively manage queues in store to deliver a great shopping trip for our customers.
  • Being knowledgeable about my store, coordinating others to deliver the practical actions to make improvements.
  • Looking at ways to simplify our operations and share these ideas with my Store Manager.
  • Understanding what may be getting in the way of delivering a great service and helping to remove these obstacles.
  • Resolving colleagues' queries in the absence of the Store Manager, or escalating these to the Store Manager where appropriate.
  • Ensuring the store is staffed appropriately, reacting to short-term absences/sickness by actively finding cover for shifts.
  • Being a recognized Keyholder for the store, attending alarm call outs where necessary to ensure the safety and security of the store.
  • Monitoring and action any internal communications, ensuring messages are actioned in a timely manner and all colleagues are kept informed.
  • Coordinating colleagues to meet the needs of customers and the operations of the store, feeding back to the Store Manager any issues with colleagues in the building during shift(s).
  • Balancing your time across service and replenishment areas of the store.
  • Actively support your Store Manager in managing absence within the store, ensuring return to work interviews are conducted for CSA colleagues and absence triggers reported and acted upon in line with the One Stop absence policy procedures.
  • Building meaningful relationships with both your Area Manager & People Partner, ensuring you have the knowledge, ability, and confidence to escalate relevant issues in a timely manner, seek out advice and support when needed, and benefit from in-the-moment coaching opportunities.
  • If this store has a Post Office Local, you will be required to undertake a Post Office Financial and criminal conviction background check, which you will be required to pass in order to proceed with this role.

As a Shift Leader, I always champion One Stop's Core Purpose and Values.

Core Purpose

Serving our customers, communities, and planet a little better every day.

About us

One Stop Stores Limited is a retail convenience business with over 1,000 company and franchise neighbourhood stores across Great Britain.

The majority of our stores are open seven days a week from 7am to 10pm and offer local communities an impressive range of fresh and chilled food, cupboard essentials, lunchtime meal deals, frozen food, household essentials, snacks, and treats, and beers, wines, and spirits.

In addition to One Stop's comprehensive product range, many of our stores offer services to enhance the shopping experience, including free cash machines, Post Office, Evri Parcelshop, PayPoint (for bill payments and mobile top-up), lottery, as well as vending solutions such as Costa Coffee and Tango Ice Blast.

One Stop is a subsidiary of Tesco which acquired the stores in 2003. We operate as a separate business from our Head Office, also known as Store Support Centre in Brownhills, Walsall, West Midlands, and we service our stores from 3 distribution centres in Brownhills, Nursling (Hampshire), and Wakefield (West Yorkshire).

We're proud to have been accredited Disability Confident Level 2 and we're committed to providing a fully inclusive and accessible recruitment process.

Please Note

One Stop will only recruit individuals who have passed the school leaver's age. To find out the school leaver's age for your country, please click here.