Automotive Service Coordinator

3 weeks ago


Stratton, Cornwall, United Kingdom Platinum Recruitment Consultancy Full time
Service Advisor Job Description

We are seeking a skilled Service Advisor to join our team at Platinum Recruitment Consultancy. As a Service Advisor, you will be the primary point of contact for customers seeking service or repairs for their vehicles.

Key Responsibilities:
  • Customer Service: Provide exceptional customer service by greeting customers warmly and professionally, addressing their inquiries and concerns in a timely and efficient manner.
  • Appointment Scheduling: Manage the service appointment calendar, ensuring optimal workflow and customer satisfaction.
  • Estimate Preparation: Accurately assess vehicle condition and provide detailed estimates for repairs and maintenance.
  • Communication: Maintain open and effective communication with customers, technicians, and other team members.
  • Problem-Solving: Resolve customer complaints and issues promptly and professionally.
  • Administrative Tasks: Handle administrative duties such as data entry, record keeping, and inventory management.
Required Qualifications:
  • Strong customer service skills and a positive attitude.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and manage multiple tasks simultaneously.
  • Knowledge of automotive service procedures and terminology (preferred).
  • Proficiency in using computer systems and software (e.g. Kerridge/Babbidge, Microsoft Office).
  • Full UK Driving Licence.

Benefits: Salary & OTE £32,000



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