Service Excellence Specialist

2 weeks ago


Crediton, Devon, United Kingdom Wise Employment Full time

Are you passionate about delivering exceptional customer experiences? Do you have strong communication and interpersonal skills? If so, we want to hear from you As a Service Excellence Specialist at Wise Employment, you will play a key role in ensuring that our customers receive outstanding service.

This is a full-time, permanent position based in Crediton, working Monday to Friday, 8:00 am - 5:00 pm (40 hours per week). The salary for this role is £25,500 per year, based on experience.

As a Service Excellence Specialist, you will be responsible for providing exceptional customer service, responding to inquiries, and resolving issues in a timely and professional manner. You will also work collaboratively with internal teams to resolve complex issues and maintain accurate records and reports of customer interactions.

Key Responsibilities:

  • Provide excellent customer service via phone, email, and face-to-face interactions
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with internal teams to resolve complex issues
  • Maintain accurate records and reports of customer interactions

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Proficiency in Microsoft Office applications

What We Offer:

  • A competitive salary of £25,500 per year, based on experience
  • Ongoing training and development opportunities
  • A supportive and dynamic work environment
  • A comprehensive benefits package


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