Breakdown and Planning Coordinator
3 weeks ago
Job Summary:
We are seeking a skilled Breakdown and Planning Administrator to join our client's team in the HVAC industry. As a key member of the team, you will be responsible for administering all calls into the service system, updating the planner for labour resource, and ensuring engineers have hire vehicles when their own is in for service.
Duties and Responsibilities:
* Action calls in the breakdowns inbox
* Administer all calls into the service system
* Update the planner for labour resource
* Ensure engineers have hire vehicles when their own is in for service
* Assist with reporting trends for breakdowns and parts used
* Administer and be responsible for logging all breakdowns in the email box in our service system
* Communicate with customers to triage issues for portable units and try to resolve over the phone
* Raise a job in the service system
* Book works in the resource planner
* Liaise with depot managers if issues arise
Requirements:
* Strong administrative skills
* Ability to work in a fast-paced environment
* Excellent communication skills
About Us:
Our client is a well-established and expanding business in the HVAC industry. They stock a full range of chillers, boilers, heaters, air conditioners, air purifiers, and dehumidifiers. They manufacture their containerised boilers and also service and maintain their hire fleet, delivering pristine hire equipment to customers across the country.
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