Hotel Operations Associate

We are seeking a detail-oriented Hotel Operations Associate to enhance our night operations at the hotel.

This part-time role involves ensuring a seamless overnight experience while delivering friendly and professional service to our valued guests.

• Manage guest accounts, post charges, reconcile payments, and generate daily reports in collaboration with the Front Office Manager.
• Provide exceptional customer service during guest check-ins/check-outs and assist with inquiries at the Front Desk.
• Ensure effective communication of any issues during handovers at the start and end of each shift.
• Clean meeting rooms and conduct security checks.
• Serve drinks from the bar.

This is an excellent opportunity for individuals who enjoy working independently and have prior experience in hotel front desk operations.

Required skills include:

• Strong computer proficiency; experience with Opera V5 or Opera Cloud is preferred.
• Excellent written and verbal communication skills.
• Ability to work autonomously and effectively prioritize tasks.

The estimated salary for this position is £25,000 - £30,000 per annum, depending on experience.