Air Export Operations Manager

2 weeks ago


Hayes, Greater London, United Kingdom Right Now Recruitment Full time
Job Title:  Air Export Manager

 


Job Description

Right Now Recruitment are currently seeking an Air Export Manager for a well-established global organisation based in Hayes. The successful candidate will be an experienced Air Export leader looking to drive the growth, manage processes adhering to CAA regulations.

Key Responsibilities

  • Implement Active Leadership practices to cultivate a culture of growth and engagement within the team.
  • Ensure the retention and expansion of key accounts in the region, identifying opportunities to add value for customers.
  • Lead customer review sessions, pinpointing areas for improvement and collaborating on continuous improvement initiatives that align with KPIs.
  • Build and sustain strong customer relationships internally and externally to secure business retention and explore growth opportunities.
  • Oversee seamless on-boarding and successful integration of new key accounts, benefiting both the customer and the company.
  • Represent the company in presentations for existing and potential clients, demonstrating value propositions and fostering partnerships.
  • Engage in industry forums as appropriate to represent and promote the organisation.
  • Oversee compliance with Customs and regulatory requirements, including CAA, ensuring all documentation is accurate and procedures are followed.
  • Maximise gross profit by selecting optimal service options.
  • Coordinate with carriers and handling agents to resolve exceptions and discrepancies swiftly and effectively.
  • Manage and track Key Performance Indicators, ensuring targets are met.
  • Actively contribute to the improvement program.
  • Facilitate weekly team briefings and ensure completion of all required training.

 

Key Skills

  • Previous leadership experience within the freight forwarding industry.
  • Ability to lead from the front, driving continuous improvement.
  • Confident within Aviation Security.
  • Pre-employment checks will be required, including a 5 year employment history check and DBS check.

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