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Strategic Delivery Manager

2 months ago

Brighton, Brighton and Hove, United Kingdom AMEX Full time

About the Role

We are seeking a highly skilled and experienced Strategic Delivery Manager to join our Global Commercial Services Technology (GCST) department. As a key member of our team, you will be responsible for overseeing the prioritization, build, delivery, and launch process of the Nipendo Platform.

Key Responsibilities

  • Facilitate Monitor Scrum team Velocity and Delivery of the program OKRs through the use of relevant program and team level metrics.
  • Support Product Teams through backlog refinement, backlog readiness, definition of ready/done and support writing user stories.
  • Facilitate Agile events that helps the engineer teams deliver value incrementally and iteratively.
  • Supervise 2 scrum teams capacity and User Story refinement processes and interact with engineers to monitor and match capacity against wider program objectives.
  • Support processes to track iteration progress, issue resolution, and removing obstacles to ensure sprint/iteration commitments are met, escalate to leadership as necessary.
  • Ensure compliance with SDLC methodology.
  • Raise, track and support resolutions of impediments, manage risk, and promote improvement throughout Technology.

How You Will Make an Impact

  • Support in Planning, arbitrating, communicating, organizing, and executing on the platforms goals.
  • Supports a learning culture to drive continuous improvements and standardization.
  • Respectfully and purposefully challenge the status quo.
  • Ensures data integrity for the teams within the Agile Management tools and compliance with SDLC audits.
  • Use process expertise to identify and collaborate to resolve conflicts.

Requirements

  • Understanding of Agile, Scrum, or other rapid application development methods is preferred.
  • SDLC Methodologies & Practice.
  • Agile PM tools (Rally, JIRA).

About American Express

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities