Cleaning Operations Manager

3 hours ago


Leeds, Leeds, United Kingdom Nationwide Specialist Services Full time
About the Role:

As a Contracts and Compliance Specialist, you will play a vital role in ensuring the smooth operation of our cleaning services. This position involves managing customer information, ensuring accurate and efficient use of our operational system and client CRM systems.

You will work closely with our operations team to develop and maintain professional relationships, communicate effectively, and provide administrative support. Your expertise will help drive business growth and improve customer satisfaction.

Your Key Responsibilities:

  • Manage customer information in our operational system.
  • Develop and maintain professional relationships with operations and office-based teams.
  • Communicate effectively to relay messages and provide administrative support.
  • Update clients with site-level information and resolve remedial challenges.
  • Provide administrative support to Contract Performance Managers.
  • Ensure timely updates to cleaning service delivery data.

Requirements:

  • Proven experience in a similar role preferably within the cleaning or facilities management industry.
  • Experience with CRM systems and operational management software.
  • Strong organizational skills and attention to detail.
  • Excellent communication skills both written and verbal.
  • Ability to work independently and as part of a team.


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