Support Worker

4 weeks ago


Maidstone, Kent, United Kingdom Riverside Full time
Support Worker

About the Role

We are seeking a dedicated and compassionate Support Worker to join our team at Riverside. As a Support Worker, you will play a vital role in enhancing the lives of our customers by providing personalized support and empowering them to achieve their goals.

Key Responsibilities
  • Deliver structured support and risk management to our customers
  • Lead on co-producing bespoke support and move-on plans
  • Engage customers to meet agreed outcomes and develop life skills
  • Assist customers with day-to-day support and tenancy-related matters
  • Identify and promote opportunities for employment, education, and training
  • Signpost customers to appropriate external support services
  • Support customers to be 'tenancy ready' and financially independent
  • Ensure the safety of our customers and follow local safeguarding procedures
  • Record and update clear, factual, accurate, strengths-based customer information

Service Delivery
  • Facilitate the referral process into the service and assess potential new customers
  • Contribute to the delivery of a housing management service
  • Work with customers to maintain a safe environment
  • Resolve difficult and challenging situations
  • Develop and maintain local partnerships
  • Carry out day-to-day administration and operational duties

About You
  • You will have experience of delivering structured support and risk management
  • You will be a team player with a caring, empathetic, and flexible nature
  • You will be able to work in a challenging environment and prioritize tasks to achieve results

Why Riverside?
  • We value diversity and inclusivity
  • We offer competitive pay and generous pension
  • We invest in your learning and personal development
  • We have a wide range of benefits


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