Retail Insurance Operations Director

1 week ago


Brierley Hill, Dudley, United Kingdom Gallagher Full time

Job Description

We are seeking an experienced Retail Insurance Operations Director to lead our team of Retail Insurance experts. As a key member of the team, you will be responsible for actively growing and developing our Commercial Account Handlers.

Responsibilities:

  • Manage a team of up to 14 Commercial Account Handlers who advise and sell insurance to small business owners over the phone.
  • Carry out regular one-to-one and team meetings to provide coaching, feedback, and support.
  • Utilise data to ensure accurate performance management is carried out and relayed back to the individuals in the team through progression review meetings.
  • To hit financial targets, ensuring the team are sticking to the budget lines.
  • Carry out team audits to ensure the team are paying close attention to detail.

About You

  • Evident skills and experience within Commercial Broking (minimum four years experience).
  • Can display a sales driven and motivational attitude.
  • An approachable and open-minded management style.
  • Excellent communication skills and the genuine ability to listen, coach, mentor and support team members.
  • Strong skills within utilising company data.

Compensation and Benefits

Our competitive salary starts at £45,000 per annum, plus a wide range of benefits including minimum 25 days holiday, pension scheme, life insurance, income protection, and health cash plan.



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