Visitation Services Coordinator

2 weeks ago


WottonunderEdge, Gloucestershire, United Kingdom PACT Full time

About Pact

Pact is a pioneering organization committed to delivering high-quality services to those in need. As a Family Engagement Manager, you will be part of our dynamic team that strives to make a positive impact in the community.

Job Overview

We are seeking an experienced professional to manage our visitor centre services at HMP Eastwood Park. This role involves overseeing the prison's booking line service, family visit catering, and play sessions for children, ensuring seamless delivery of these essential services.

Key Tasks

  1. Oversee the day-to-day operations of the visitor centre, guaranteeing efficient and courteous service to families and visitors.
  2. Manage the booking line service, optimizing slot allocation and reducing waiting times.
  3. Design and implement initiatives to enhance the overall visitor experience, including catering and play sessions for children.
  4. Collaborate with colleagues to ensure cohesive communication and coordination of services.

Essential Skills



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