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Customer Service Engineer
2 months ago
We are seeking a highly skilled Field Customer Service Engineer to join our team at Prima Power United Kingdom. As a key member of our customer support team, you will be responsible for providing technical assistance and support to our customers in the UK.
Key Responsibilities- Technical Support: Provide on-site technical support to customers, including troubleshooting and repairing complex technical issues.
- Installation and Training: Install new machinery and provide training to customers on the operation and maintenance of their equipment.
- Maintenance and Repair: Perform planned maintenance and repairs on customer equipment, including dismantling and rebuilding machines as needed.
- Documentation: Document product problems and resolutions in detail, providing valuable insights for future improvements.
- Education and Experience: Three to five years of related experience in a technical support or field service role.
- Technical Skills: Skilled in electrical measurement and inspection techniques, with a working knowledge of pneumatic, hydraulic, and electrical systems.
- Software and Hardware Skills: Competent skills in reading schematics, using test equipment, and reading software coding to diagnose problems, as well as proficiency with Windows-based computers and Microsoft Office.
- Language Skills: Ability to read and interpret documents, write routine reports, and speak effectively with customers and employees.
- Mathematical Skills: Ability to work with fundamentals of plane and solid geometry and trigonometry, and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
As a Field Customer Service Engineer at Prima Power United Kingdom, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service and support. If you are a motivated and skilled individual who is looking for a challenging and rewarding role, we encourage you to apply.
