IT Support Specialist
3 weeks ago
About Us
The Pharmaxo Group is a leading pharmaceutical and healthcare business that serves customers, patients, and medical professionals across the UK.
We are a dynamic and innovative company located in a modern manufacturing and office facility in Corsham Science Park, where we produce thousands of aseptically compounded injectable pharmaceutical products each day for hospitals and patients.
Our company comprises of Bath ASU, Pharmaxo Healthcare, and Pharmaxo Scientific, which develop innovations in biotechnology, data, and information technology that drive our businesses.
Your Role
We are seeking a motivated and enthusiastic Apprentice First Line IT Support Engineer to join our dynamic IT team. This entry-level position is designed for individuals who are eager to start their career in IT and gain hands-on experience in a professional environment.
The ideal candidate will be someone looking for a foundational role in IT support who is focused on helping others and is willing to commit to the role to build a solid skill set and knowledge base for a successful career path.
As a First Line IT Support Engineer, you will be responsible for monitoring and triaging inbound support requests via our ITSM platform, taking initial steps to resolve requests using your 1st line technical support skills and escalating issues, where necessary.
This role is a permanent position subject to the successful candidate being active in and completing the IT First Line Support Engineer Apprenticeship.
Benefits
- Annual leave of 25 days + bank holidays (increasing to 27 days after 3 years' service)
- Annual company bonus scheme (subject to scheme eligibility)
- Pension - you will be auto-enrolled after 3 months of employment at 5% (with an employer contribution of 4%).
- Generous Life Assurance package
- Access to Employee Assistance Programme, counselling service, and virtual GP service
- Pharmaxo Engage is our Reward & Recognition intranet which includes shopping discounts and benefits.
Salary
£24,000 per annum
Requirements
Experience with using and troubleshooting Microsoft Office with emphasis on Word, Excel, and PowerPoint. Basic understanding of computer networking.
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