IT Support Specialist
1 day ago
Baltic Recruitment is seeking an experienced IT Support Technician to join their team in North Shields.
This role would be ideal for someone with 1-2 years industry experience or a recent graduate looking to develop and progress within an IT Support role.
Key Responsibilities:
- Provide technical support to users and systems at the North Shields site.
- Troubleshoot basic connectivity issues involving docking stations, laptops, desktops, and shop floor IT equipment.
Key Duties:
- User Machines & Shop Floor Support:
- Install software and set up new employee systems, including imaging and hardware installations.
- Office Equipment:
- Troubleshoot basic printer and scanning issues.
- Active Directory:
- Assist with basic Active Directory tasks, including managing Security Groups and user creation.
- Software Support:
- Utilize a ticketing system to log, track, and resolve IT issues.
- Network Support:
- Apply knowledge of networks, WiFi, and VPNs to assist with troubleshooting network issues.
- Server Management:
- Assist in file share creation and management.
- Scripting and Automation:
- Gain exposure to PowerShell scripting for automating routine tasks.
Requirements:
- Knowledge of IT support and troubleshooting.
- Familiarity with networking concepts.
- Ability to provide hardware and software support.
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