Site Reliability Engineer Lead
4 weeks ago
As a Site Reliability Engineer Lead at J.P. Morgan, you will play a key leadership role in ensuring the reliability and scalability of our applications and platforms. You will demonstrate strong knowledge across multiple technical domains, particularly Cloud, and advise others on technical and business issues.
Key Responsibilities:- Manage production technology incidents to resolution, ensuring timely engagement, escalation, and effective communication to business, technology, and vendor partners.
- Act as a main point of contact during major incidents and demonstrate the skills to identify and solve issues quickly to avoid financial losses.
- Lead initiatives to improve the reliability and stability of our applications and platforms using data-driven analytics to improve service levels.
- Collaborate with SRE team members, developers, and business stakeholders to identify comprehensive service level indicators and establish corresponding service level objectives and error budgets.
- Demonstrate and champion site reliability culture and practices, exerting technical influence throughout your team.
- Use Cloud experience to guide the wider SRE and Developers teams as the platform transitions from on-premises processes to Cloud-based solutions.
- Demonstrate a high level of technical expertise within one or more technical domains and proactively identify and solve technology-related bottlenecks in your areas of expertise.
- Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform.
- Solid real-world production expertise in Cloud technologies, especially AWS.
- Fluency in at least one programming language, such as Python, Java, or.Net.
- Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines.
- Proficiency and experience in observability, including white and black box monitoring, SLO alerting, and telemetry collection using tools like Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
- Proficiency in continuous integration and continuous delivery tools, such as Jenkins, GitLab, Terraform, etc.
- Ability to identify and solve problems related to complex data and algorithms.
- Drive to self-educate and evaluate new technology.
- Ability to teach new programming languages to team members.
- Ability to expand and collaborate across different levels and stakeholder groups.
- Financial services industry expertise.
- Experience with Python or similar scripting languages.
- Experience with AWS or other Cloud technology stacks.
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