Front Desk Associate

1 week ago


East Horsley, Surrey, United Kingdom De Vere Full time
{"title": "Receptionist Role at De Vere Horsley Estate", "description": "

Deliver Exceptional Guest Experiences

As a Receptionist at De Vere Horsley Estate, you will be the first point of contact for our guests, setting the tone for their stay. Your mission is to provide warm and genuine hospitality, ensuring every guest feels welcome and valued.

Key Responsibilities:

  • Provide exceptional customer service, handling guest requests efficiently and effectively.
  • Manage the front desk, including check-in, check-out, and room assignments.
  • Collaborate with colleagues to ensure seamless guest experiences.
  • Stay up-to-date with hotel operations, policies, and procedures.

What We Look for in a Receptionist:

  • Previous experience in the hospitality industry or a similar role, demonstrating your ability to provide exceptional guest service.
  • Effective communication skills and the ability to build strong relationships with colleagues and guests.
  • Punctuality and good personal presentation.
  • Proficiency in using IT software and familiarity with Opera would be advantageous (although not essential as training will be provided if needed).

Benefits:

  • Competitive hourly rate of £11.50.
  • Varied shift patterns and contracts available to suit your lifestyle.
  • Paid holiday allowance based on the hours that you work.
  • Free meals on duty in our colleague dining facilities.
  • Complimentary use of the Leisure Club facilities.
  • Access to our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
  • Excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
  • Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
  • Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.

Join Our Team:

We are committed to creating a supportive and inclusive work environment that allows our colleagues to thrive. If you share our values of being warm, genuine, and anticipating guest needs, we invite you to apply for this exciting opportunity to become part of our dedicated team at De Vere Horsley Estate.

", "lang_code": "en-US"}
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