Abuse Support Specialist

3 days ago


Gorseinon, City and County of Swansea, United Kingdom Vetro Recruitment Full time
Job Description:

As a Domestic Abuse Caseworker with Vetro Recruitment, you will be working in the Swansea area to provide support and assistance to individuals affected by domestic abuse. The role involves being the first point of contact for service users via various channels, including phone, email, online chat, and face-to-face meetings.

The ideal candidate will have a strong understanding of domestic violence and abuse, as well as experience in engaging with external agencies. They will also possess excellent IT and communication skills, with the ability to provide practical and emotional support to those in need.

This is a challenging yet rewarding role that requires flexibility, including some evenings and weekends. In return, you will receive a competitive salary of £28,000 per annum, plus a range of benefits, including a generous annual leave package, pension, and life assurance.

Key Responsibilities:

  • Provide crisis intervention and support to service users
  • Assess and identify risks and needs of service users
  • Signpost and support women and their families to relevant agencies
  • Promote the service and its work
  • Undertake training and development to enhance skills and knowledge

Requirements:

  • SafeLives IDVA training certificate or equivalent experience
  • Driving license and access to own vehicle
  • Understanding of child protection issues and safeguarding
  • Experience in engaging with external agencies
  • Strong crisis management and communication skills


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