Customer Success Leader
3 weeks ago
At Verifile Ltd, we are looking for a skilled Customer Success Leader to drive customer relationships and ensure their success. This role is perfect for a results-driven professional who can build long-lasting relationships with customers and help them achieve their goals.
About the Role:
- Responsible for managing a portfolio of 30+ customers, ranging from mid-market to enterprise and government bodies.
- Understand customer requirements and priorities, building successful relationships through regular value review meetings and sharing insights.
- Proactively solve problems and strengthen transparency to drive customer satisfaction and retention.
- Monitor order patterns to forecast income and use data to mitigate risk.
- Collaborate across teams to resolve issues, improve retention, and share best practices.
- Own the entire customer lifecycle, acting as a trusted advisor to ensure great outcomes.
- Manage regulatory and legal risks through effective contract management.
- Use specialist knowledge to advise and guide customers on compliance and industry regulation.
- Stay up-to-date on industry trends, providing insight and education to clients.
The Must-Haves:
- Previous experience in customer success or growth account management roles.
- Confident building and maintaining relationships with customers and clients.
- A track record of delighting customers, expanding revenue, and mitigating customer churn.
- Tech-savvy with experience utilizing software to manage accounts.
What's in it for you:
At Verifile Ltd, we value our employees' wellbeing and offer a range of benefits to help them thrive. Our benefits include holiday trading, retail discounts, life assurance, medical services, wellness programs, fitness classes, and more. We're committed to creating a workplace where everyone feels comfortable and empowered to bring their individuality to work. We believe diversity drives creativity and innovation, and we're building a community that values all cultures, backgrounds, and experiences.
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