Customer Success Leader

3 weeks ago


Bedford, Bedford, United Kingdom Verifile Ltd Full time

At Verifile Ltd, we are looking for a skilled Customer Success Leader to drive customer relationships and ensure their success. This role is perfect for a results-driven professional who can build long-lasting relationships with customers and help them achieve their goals.

About the Role:

  • Responsible for managing a portfolio of 30+ customers, ranging from mid-market to enterprise and government bodies.
  • Understand customer requirements and priorities, building successful relationships through regular value review meetings and sharing insights.
  • Proactively solve problems and strengthen transparency to drive customer satisfaction and retention.
  • Monitor order patterns to forecast income and use data to mitigate risk.
  • Collaborate across teams to resolve issues, improve retention, and share best practices.
  • Own the entire customer lifecycle, acting as a trusted advisor to ensure great outcomes.
  • Manage regulatory and legal risks through effective contract management.
  • Use specialist knowledge to advise and guide customers on compliance and industry regulation.
  • Stay up-to-date on industry trends, providing insight and education to clients.

The Must-Haves:

  • Previous experience in customer success or growth account management roles.
  • Confident building and maintaining relationships with customers and clients.
  • A track record of delighting customers, expanding revenue, and mitigating customer churn.
  • Tech-savvy with experience utilizing software to manage accounts.

What's in it for you:

At Verifile Ltd, we value our employees' wellbeing and offer a range of benefits to help them thrive. Our benefits include holiday trading, retail discounts, life assurance, medical services, wellness programs, fitness classes, and more. We're committed to creating a workplace where everyone feels comfortable and empowered to bring their individuality to work. We believe diversity drives creativity and innovation, and we're building a community that values all cultures, backgrounds, and experiences.



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