Deputy Store Leader

4 weeks ago


Nottingham, Nottingham, United Kingdom Rutland Water Cycling Limited Full time

At Rutland Water Cycling Limited, we're seeking a highly skilled and motivated Assistant Store Leader to join our team. As a critical member of our UK Retail Team, you'll play a key role in maintaining operational excellence within the retail environment and driving sales performance.

As a key holder and alarm contact, you'll be responsible for ensuring the smooth running of shifts and supporting the Store Leader in all aspects of the business. You'll also be responsible for developing and implementing your own leadership style, driving the team to deliver on KPI performance metrics, and ensuring customer satisfaction.

Key Responsibilities:

  • Ensuring customer satisfaction and the smooth running of shifts by supporting Store Leader
  • Driving the team to deliver on KPI performance metrics
  • Key holder and alarm contact
  • Issuing daily duties to the team and following-up for completion and compliance
  • Stock and inventory management, accuracy and amendments
  • Investigations under the disciplinary process
  • Ensuring the effective scheduling of staff, and taking action to address issues where required
  • Awareness and responsibility for security of stock and staff
  • Ensuring teammates are compliant with training and legality as required e.g. H&S processes, SU access and completions
  • Banking and reporting to finance team

Requirements:

  • Excellent customer service focus
  • Strong market knowledge within the cycle and leisure industry
  • Commercially astute to identify and exploit opportunities in order to serve the local community and our riders
  • Authentic ties to communities relevant to the brand and an understanding of the social, cultural and environmental context we operate in
  • Highly capable in sales with a desire to meet and exceed budgeted revenue and profit targets
  • Strategically capable, particularly when the Store Leader is unavailable, prepared to take responsibility for actions whilst leading the team
  • Excellent communication and interpersonal skills, with riders and teammates alike
  • Consistently seeking to improve own performance and that of others
  • Demonstrates self-motivation and awareness
  • Operationally proficient in I.T. skills using EPOS and similar

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