Customer Service Ambassador

4 weeks ago


Glasgow, Glasgow City, United Kingdom Diligenta Full time
Customer Service Ambassador

At Diligenta, we're seeking a Customer Service Ambassador to join our team. As a key member of our customer service team, you'll be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Provide outstanding customer service via inbound calls, ensuring a seamless experience for our customers.
  • Assist customers with their life assurance, savings, investments, or pension plans, providing clear and concise information.
  • Work collaboratively with our team to resolve customer queries and concerns.
  • Participate in comprehensive training to develop your skills and knowledge in financial services.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and growth within Diligenta.
  • A supportive and inclusive work environment.
  • Access to our wellbeing programme, including health checks and employee assistance programme.

About Diligenta:

Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We're proud to be the single largest provider, handling some of the most difficult and important calls a person can ever make. Our unique technology solution enables us to make a positive difference to the lives of over 23 million customers.



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