Care Quality Specialist

4 days ago


City of Westminster, Greater London, United Kingdom Home Instead Full time

Company Overview

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At Home Instead, we strive to provide outstanding care and support to our clients. Our mission is to brighten the lives of seniors by giving them a sense of purpose, wellbeing & worth.

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Job Description

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We are seeking a highly organized and detail-oriented individual to join our team as a Field Care Supervisor. In this role, you will work closely with our Care Manager to ensure that our home care operations meet the highest standards of quality and compliance.

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Key Responsibilities

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  • Provide support to our Care Professionals in their day-to-day activities
  • Onboard new carers and introduce them to clients
  • Carry out introductions every time a Care Professional is matched to a client for the first time
  • Support, supervise and mentor all Care Professionals
  • Ensure all services are compliant with legislations, CQC standards and regulations
  • Ensure the recording of all necessary information clearly and legibly in line with record keeping policies and procedures
  • Responding to queries from clients
  • Deliver care calls as required in emergencies and gaps in rota
  • Take a turn on a rota basis to manage the office on-call telephone support service
  • Continually review and improve processes to ensure the most effective and efficient service is being delivered
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Requirements

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  • Hold, or be working towards, minimum QCF/NVQ level 3 qualification in Social Care
  • Understanding of CQC assessment criteria for Outstanding scores
  • Extremely well organised, excellent planning and prioritising ability with high attention to detail
  • Excellent communication and relationship building abilities
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Estimated Salary: £25,000 - £30,000 per annum, depending on experience



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