Care Quality Specialist
4 days ago
Company Overview
\At Home Instead, we strive to provide outstanding care and support to our clients. Our mission is to brighten the lives of seniors by giving them a sense of purpose, wellbeing & worth.
\Job Description
\We are seeking a highly organized and detail-oriented individual to join our team as a Field Care Supervisor. In this role, you will work closely with our Care Manager to ensure that our home care operations meet the highest standards of quality and compliance.
\Key Responsibilities
\- Provide support to our Care Professionals in their day-to-day activities
- Onboard new carers and introduce them to clients
- Carry out introductions every time a Care Professional is matched to a client for the first time
- Support, supervise and mentor all Care Professionals
- Ensure all services are compliant with legislations, CQC standards and regulations
- Ensure the recording of all necessary information clearly and legibly in line with record keeping policies and procedures
- Responding to queries from clients
- Deliver care calls as required in emergencies and gaps in rota
- Take a turn on a rota basis to manage the office on-call telephone support service
- Continually review and improve processes to ensure the most effective and efficient service is being delivered
Requirements
\- Hold, or be working towards, minimum QCF/NVQ level 3 qualification in Social Care
- Understanding of CQC assessment criteria for Outstanding scores
- Extremely well organised, excellent planning and prioritising ability with high attention to detail
- Excellent communication and relationship building abilities
Estimated Salary: £25,000 - £30,000 per annum, depending on experience
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