Customer Service Manager for Retail Stores

4 days ago


Colne, Lancashire, United Kingdom EG Group Full time

Job Description

We are seeking a dedicated and experienced Customer Service Manager to lead our retail stores. As a key member of our team, you will be responsible for managing store operations, ensuring excellent customer service, and driving sales growth.

About the Role

This is a full-time contract position based in Colne, BB8 9FJ. You will work closely with our store managers to achieve business objectives, manage inventory, and maintain a high level of customer satisfaction.

Key Responsibilities

  • Manage store operations, including opening and closing procedures, staff supervision, and inventory management.
  • Develop and implement sales strategies to drive revenue growth and meet targets.
  • Maintain high standards of customer service, responding to customer complaints and feedback.
  • Collaborate with colleagues to achieve business objectives, share best practices, and provide support when needed.
  • Ensure compliance with company policies, procedures, and regulatory requirements.

Benefits

  • Competitive salary: £25,000 - £30,000 per annum, depending on experience.
  • Opportunities for career progression and professional development.
  • Comprehensive training program to enhance your skills and knowledge.
  • Discounts on food and beverages at participating Subway stores.
  • Access to the EG Group Learning Hub, offering online courses and training resources.

About Us

EG Group is a leading international convenience retail group, operating over 6,000 stores across the globe. We are committed to delivering exceptional customer experiences, investing in our people, and creating opportunities for growth and development.



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