Complaints Resolution Manager

4 weeks ago


Hemel Hempstead, Hertfordshire, United Kingdom Tenancy Deposit Scheme Full time

About the Role

We are seeking a highly skilled Complaints Resolution Manager to join our team at Tenancy Deposit Scheme. As a key member of our team, you will be responsible for overseeing a team of Resolution Executives, managing escalated customer complaints, and developing strategies to enhance service quality and resolution outcomes.

Key Responsibilities

  • Conduct regular team meetings and training sessions to strengthen skills and expand knowledge
  • Prepare comprehensive reports on resolution activities, trends, and outcomes for senior management review
  • Develop and implement strategies to improve service quality and resolution outcomes

What We Offer

  • 33 days holiday including bank holidays
  • BUPA Private healthcare
  • BUPA Wellbeing cash plan
  • Pension Scheme
  • Additional day off for your birthday

Requirements

  • 5 years of management experience
  • Ability to commute or relocate to Hemel Hempstead

Work Location

Hybrid remote in Hemel Hempstead



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