Complaints Resolution Manager
4 weeks ago
About the Role
We are seeking a highly skilled Complaints Resolution Manager to join our team at Tenancy Deposit Scheme. As a key member of our team, you will be responsible for overseeing a team of Resolution Executives, managing escalated customer complaints, and developing strategies to enhance service quality and resolution outcomes.
Key Responsibilities
- Conduct regular team meetings and training sessions to strengthen skills and expand knowledge
- Prepare comprehensive reports on resolution activities, trends, and outcomes for senior management review
- Develop and implement strategies to improve service quality and resolution outcomes
What We Offer
- 33 days holiday including bank holidays
- BUPA Private healthcare
- BUPA Wellbeing cash plan
- Pension Scheme
- Additional day off for your birthday
Requirements
- 5 years of management experience
- Ability to commute or relocate to Hemel Hempstead
Work Location
Hybrid remote in Hemel Hempstead
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