Transportation Coordinator

2 days ago


Redhill, Surrey, United Kingdom EMED Group Full time
Job Title: Transportation Coordinator

We are seeking a highly organized and detail-oriented Transportation Coordinator to join our team at EMED Group. As a key member of our operations team, you will play a critical role in ensuring the smooth and efficient transportation of patients across our network.

Key Responsibilities:
  • Coordinate daily and future bookings within our Cleric controlling system, ensuring accurate resourcing and communication with sub-contractors, taxi services, and volunteers.
  • Dispatch and manage operational crews to achieve timely and efficient collection and delivery of patients, meeting contractual targets.
  • Receive and respond to patient transport requests and queries, ensuring compliance with service procedures and standing orders.
  • Perform general clerical duties, including data input, form completion, and invoice processing.
  • Maintain and enhance the performance and quality of service offered to patients and customers.
  • Communicate effectively with patients, colleagues, and external agencies, including GP's, Nursing Homes, Hospital Clinics, and Wards.
Requirements:
  • Effective communication and interpersonal skills, gained from experience in customer-facing roles.
  • Ability to work independently and problem-solve, with good organizational skills.
  • Collaborative mindset, with a focus on delivering high-quality service and meeting patient needs.
About Us:

EMED Group is the largest Patient Transport and Care Partner to the NHS, with over 2,500 colleagues across 50 depots. We are committed to providing equal opportunities and creating an inclusive and safe working culture for all.

We are proud to offer a range of benefits, including competitive salaries, paid holiday entitlement, pension scheme, and opportunities for career development and growth.



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