IT Support Specialist

1 month ago


Rotherham, Rotherham, United Kingdom mtl advanced ltd Full time

About the Role

We are seeking a highly skilled and experienced IT Support Specialist to join our team at MTL Advanced Ltd. As a key member of our IT department, you will be responsible for providing technical support to our users, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems.

About You

To be successful in this role, you will need to have a strong background in IT, with experience in a similar manufacturing, engineering, or production environment. You will also need to have excellent communication and interpersonal skills, with the ability to translate complex technical issues to a non-technical audience.

Key Responsibilities

  • Provide technical support to users, troubleshooting hardware and software issues
  • Ensure the smooth operation of IT systems, including network services and protocols
  • Oversee the installation, configuration, maintenance, repair, and troubleshooting of hardware and software systems
  • Liaise with 3rd parties, service providers, suppliers, and contractors to ensure that faults, requests, queries, and complaints are dealt with promptly and efficiently
  • Identify suitable products, solutions, suppliers, and contractors for projects and obtain quotes to draw up detailed comparisons

Working Hours

The successful candidate will be required to work Monday to Thursday from 7am to 4pm and Friday from 7am to 12:30pm (alternating weeks from 7am to 3pm).

Benefits

  • Competitive salary
  • 33 days holiday (including statutory public holidays)
  • Secure onsite free parking
  • Life assurance plan (death in service)
  • Monthly prize draw
  • Company pension plan
  • Reduced gym membership
  • Healthcare scheme
  • Colleague referral programme


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