Customer Support Team Lead

3 days ago

Brighton, Brighton and Hove, United Kingdom Motorway Full time
About the Role

We are seeking a seasoned Team Lead to spearhead our Dealer Support team. As a key member of our Motorway team, you will be responsible for driving team performance, embedding knowledge, and implementing KPIs to ensure exceptional service delivery.

Key Responsibilities
  • Lead a team of up to 10 associates to deliver a strong service that supports internal and external partners.
  • Conduct regular 121s with team members to discuss performance, engagement, and performance management.
  • Set productivity measures/KPIs for the team and individuals, reporting on these on a regular basis.
  • Streamline operational processes, interact with other Motorway teams, and drive ongoing improvements to productivity and results.
Requirements
  • Comfortable dealing with people issues, coaching, and supporting team members to ensure performance and behaviours align with Motorway's core values.
  • A solid understanding of core KPIs and workforce management.
  • Demonstrable experience in a Team Leader or supervisory role.
  • A friendly, positive personality and willingness to work hard, manage people, and be part of an enthusiastic team.
  • Strong verbal and written communication skills.
Benefits
  • A competitive salary
  • BUPA private health insurance
  • Annual learning budget with Learnerbly
  • Enhanced Maternity/Paternity leave
  • Pension Scheme
  • Discounted Calm membership
  • Cycle to work scheme
  • A fun working environment with regular social events
  • The chance to join a rapidly growing company that cares first and foremost about its people
  • Fast career progression and the ability to develop your own skills and experience quickly
Equal Opportunities Statement

Motorway is committed to equality of opportunity for all employees. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. We believe our workforce should reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

Given the continued spread of COVID-19 (coronavirus), all interviews will be conducted by phone or virtual connection to protect our candidates and employees.

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