Service Equipment Specialist

2 days ago


London, Greater London, United Kingdom Costa Coffee Full time

Unlock a fulfilling career with Costa Coffee, where you can craft exceptional coffee experiences in over 50 countries. As a Service Equipment Specialist, you'll play a pivotal role in maintaining our Costa Express equipment, ensuring seamless customer experiences.

About Us

We're a global brand that hasn't forgotten its roots. At Costa Coffee, we empower our team members to make a difference in coffee-growing communities and their local neighborhoods. We believe in nurturing talent through apprenticeships and development programs, helping you grow professionally.

What You'll Do

This isn't just about repairing equipment – it's about being proactive, accountable, and forward-thinking. As a Service Equipment Specialist, you'll:

  • Diagnose faults to repair or replace equipment, guaranteeing customers enjoy their coffee experience
  • Communicate issues, problems, and solutions effectively through established escalation channels
  • Prioritize exceptional customer service for our partners, building lasting relationships
Your Qualifications

To excel in this role, you'll be an agile worker with experience using service equipment in electrical or mechanical engineering roles. You should also be an efficiency expert, always looking for ways to optimize equipment performance. A calm and composed individual who excels in people-facing situations will thrive in this position.

Our Training Program

We invest heavily in our Field Service Engineers' growth and development. Our City & Guilds Assured training program is designed to help you reach your full potential. This comprehensive program includes hands-on learning with our IT platforms in the field, followed by in-depth technical training at our Loudwater Academy. You'll receive support from our champions in the field to embed your learning and build confidence.

About the Role

As a Service Equipment Specialist, you'll work approximately 5 hours a week, including 1 weekend every quarter. We strive to create an inclusive environment and welcome applicants from diverse backgrounds.



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