Support Secretary

4 weeks ago


Ipswich, Suffolk, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

About the Role

We are seeking a highly skilled and experienced Support Secretary to join our team at East Suffolk and North Essex NHS Foundation Trust. As a Support Secretary, you will provide administrative support to our consultants and other team members, ensuring the smooth operation of our office environment.

Main Responsibilities

  • Manage generic team mailboxes and process incoming referrals and booking appointments in line with agreed processes.
  • Manage administrative processes associated with outpatient clinics, referrals, and inpatient referrals as required.
  • Type general correspondence, clinic letters, and discharge summaries in line with guidelines.
  • Assist in developing and maintaining efficient electronic and manual filing systems, including the sorting and collation of all incoming patient results into the relevant patients' hospital notes.
  • Maintain electronically stored patient information on spreadsheets or database, for audit and patient management purposes.
  • Ensure adequate stationery supplies.

About Us

East Suffolk and North Essex NHS Foundation Trust provides hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics, and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff. We pride ourselves on supporting our staff, offering a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals, we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata), and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offers a variety of services.

Person Specification

Essential

  • Good command of the English language.
  • Audiotyping qualification.
  • Word processing to RSA II or equivalent.
  • Excellent administrative skills.
  • Excellent communication skills, and ability to communicate clearly, precisely, and emphatically when providing and receiving sensitive information.
  • Maintain responsibility for own workplace Health and Safety and identify areas of concern/solution.

Desirable

  • Knowledge of Medical Terminology and Medical Secretarial practices.

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