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Assistant Leisure Manager

2 months ago

Chertsey, United Kingdom Foxhills Full time
Assistant Leisure Manager

At Foxhills Collection, we are seeking an experienced and passionate Assistant Leisure Manager to oversee the day-to-day operations of our Pavilion. As a key member of our team, you will be responsible for delivering exceptional customer service, leading a team of staff, and ensuring the highest standards of cleanliness and safety.

Key Responsibilities:
  • Lead the Pavilion team in delivering a first-class member and guest experience
  • Oversee the day-to-day operation of the Pavilion, including staff management and training
  • Ensure the highest cleanliness standards are maintained, working closely with the housekeeping department
  • Produce the Pavilion team rota, ensuring staffing levels meet business demands
  • Recruit and train new team members, ensuring they are equipped to deliver exceptional customer service
  • Oversee the delivery of Pavilion activities for children, ensuring staff allocation and setup are completed efficiently
  • Ensure all staff are trained and regulations are adhered to, working closely with the Leisure Manager
  • Lead the activities team, ensuring training records are up to date and refresher training is carried out seasonally
  • Lead the Pool Responder team, ensuring training records are up to date and refresher training is carried out in line with policy
  • Be a qualified first aider and emergency responder, ready to respond in the event of incidents
  • Oversee daily opening and closing checklists, and Pool Responder Matrix completion
  • Ensure staff-to-child ratios are maintained, in line with Foxhills guidelines
  • Report and resolve any booking system errors, minimizing disruption to members
  • Ensure Health & Safety management is in place, including policies, risk assessments, and safe systems of work
  • Adhere to policies and procedures, ensuring a consistently high standard of customer care
  • Carry out duty management shifts, supporting the wider team
  • Manage relationships with external service providers, ensuring best terms and high service standards
Requirements:
  • Previous experience in a supervisory or assistant management role within the leisure or hospitality industry
  • Strong leadership, communication, and interpersonal skills
  • Excellent customer service and problem-solving abilities
  • First Aid qualification
  • Flexibility to work shifts, including evenings, weekends, and holidays
Benefits:
  • Competitive salary package
  • Opportunities for career advancement and professional development
  • Staff discounts on accommodations, dining, and other amenities
  • A supportive and inclusive work environment
  • Employee wellness programs

Foxhills Collection is an equal opportunity employer, valuing diversity in the workplace. We encourage individuals from all backgrounds to apply.