Operational Intelligence Analyst

1 month ago


London, Greater London, United Kingdom Summer Browning Associates Full time

SUMMER BROWNING ASSOCIATES is looking for an experienced Monitoring Operations Analyst to work in Hendon. The anticipated salary for this position is £50,000 - £60,000 per year.

About the Role

As an Operations Analyst, you will be responsible for monitoring network alerts and ensuring secure data transmission. You will work closely with the Service Desk team to resolve incidents efficiently.

Key Responsibilities:
  • Monitor network performance and alert systems
  • Provide excellent customer service skills and maintain knowledge of Microsoft Suite
  • Support shift patterns and collaborate with cross-functional teams
  • Develop and implement process improvements to enhance operational efficiency
Requirements:
  • Previous experience in a Service Desk environment
  • Knowledge of ITIL Service Management principles
  • ServiceNow or similar tool proficiency


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