Knowledge Management Lead

2 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Newcastle Financial Advisers Limited Full time
About the Job

Newcastle Strategic Solutions is looking for an experienced Knowledge Management Lead to join our team. In this role, you will be responsible for leading the development and maintenance of a new knowledge management tool. Your primary objective is to ensure all knowledge content is readily accessible across all channels and brands supported by NSSL.

You will work closely with a team of content coordinators to create and update high-quality content, ensuring it meets the needs of our customers. Strong leadership skills are essential, as you will be accountable for implementing strategies for continuous improvement and addressing gaps in knowledge and content design.

The ideal candidate will have previous experience working with a Knowledge Management Tool and a proven track record of delivering results in a Customer Service Contact Centre environment. You should possess excellent stakeholder management skills, enabling you to communicate effectively at all levels and build strong relationships with stakeholders.

We offer a competitive annual salary of £39,359 - £53,251, depending on experience, along with a range of benefits including hybrid working, 30 days' holiday, and a bonus scheme.



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