Renewable Energy Relationship Manager

3 days ago


Stroud, Gloucestershire, United Kingdom Ecotricity Full time

About Ecotricity

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Ecotricity is Britain's greenest energy company, dedicated to changing the way energy is made and used in the country. Founded in 1995, we were the first company to provide green electricity. Our mission remains the same: to replace fossil fuels with clean, renewable energy.

We don't just supply green energy; we use our customers' money to build windmills and sun parks in Britain. We call this 'bills into mills.' In 2021, we started working on two new solar parks, and now we're bringing geothermal energy to our customers' fuel mix, a UK-first. We're also developing green gas mills that will generate 100% green gas from a source we'll never run out of – grass.

The Role

We're looking for an exceptional Renewable Energy Relationship Manager to join our team. As a key member of our B2B customer service team, you'll be responsible for providing world-class service to our high-value strategic business customers. You'll own a portfolio of customers and be their primary point of contact for all tasks within the customer journey, from registration to billing and metering.

Your main responsibilities will include:

  • Managing customer relationships and delivering excellent customer service
  • Checking, fixing, and distributing customer invoices each month
  • Supporting the Strategic Relationship Manager and Business Development Manager to maintain strong relationships with key existing customers
  • Monitoring accounts at a granular level to ensure accurate performance measures
  • Liaising with external service providers to maximize resolution on account bases

Requirements

To be successful in this role, you'll need:

  • Proven expertise in the energy industry and/or client or 3rd party management
  • A thirst for knowledge and a willingness to broaden your skills and energy industry knowledge further
  • Exceptional time management skills and the ability to multi-task in a fast-paced environment
  • Excellent communication and interpersonal skills

Benefits

We offer a competitive salary of £40,000 - £60,000 per annum, depending on experience. Additionally, you'll enjoy:

  • Healthcare plan and life assurance
  • Generous pension contribution
  • Volunteering day
  • Hybrid working
  • Various company discounts
  • Holiday of 25 days (plus bank holidays) and the ability to buy/sell days


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