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Abuse Support Specialist

2 months ago

Southampton, Southampton, United Kingdom Stonewater Full time

About Stonewater


Stonewater is a leading provider of specialist domestic abuse services, with over 20 years of experience delivering support to survivors across the country.



Job Title: Domestic Abuse Support Worker

About the Role

We are seeking an experienced and compassionate Domestic Abuse Support Worker to join our team at our Southampton Refuge. As a key member of our team, you will be responsible for managing a caseload of survivors, providing emotional and practical support, and working closely with partners to deliver quality outcomes-focused support.



Your Responsibilities

  • Manage a caseload of survivors through their journey with Stonewater, ensuring a strengths-based, trauma-informed approach that enables them to realise their potential.
  • Work closely with key partners to deliver quality, outcome-focused support in both one-to-one and group sessions, providing both emotional and practical support.
  • Identify and signpost survivors to any services they may benefit from, supporting customers to access these services, such as the Housing Benefit department, Mental and Physical Health, Substance support services, Job Centre Plus and individual grant giving organisations.
  • Record concise, accurate case notes and support paperwork.
  • Demonstrate effective partnership working with specialist agencies such as mental health teams, offending services, or other relevant services.
  • Provide short-term casework and have working knowledge of housing and benefits advice and experience of using a housing management / domestic abuse system, or similar software.
  • Have exceptional communication skills and be able to work in a professional manner.


The Ideal Candidate

We are looking for an experienced candidate who has proven experience of working with people who have multiple complex needs and/or those who have experienced domestic abuse. You should have a clear focus on outcomes for survivors and their wider community, excellent record-keeping skills, and the ability to demonstrate effective partnership working with specialist agencies.



What We Offer

We offer a competitive salary of £28,000 - £32,000 per annum, depending on experience, plus benefits including a Disclosure and Barring Service (DBS) check, satisfactory references, and possession of a valid Right to Work document.



Please note that appointment to this role will be subject to a satisfactory DBS check, satisfactory references, and possession of a valid Right to Work document.



How to Apply

If you are passionate about supporting survivors of domestic abuse and have the necessary skills and experience, please submit your application.