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Network Management Specialist
2 months ago
Service Care Solutions is seeking a highly skilled Network Management Technician to join our team in a client-facing role.
The successful candidate will be responsible for managing the highway network to reduce congestion and ensure safe, reliable journeys for road users. This will involve supporting the Network Management Service, working closely with the Network Coordinator and NRSWA Inspector.
Key Responsibilities:- Information Management: Collect and provide data related to network management and related events, ensuring accurate and timely reporting.
- Stakeholder Liaison: Handle enquiries, information requests, and disputes with various stakeholders, providing excellent customer service and communication.
- Coordination Support: Assist in authorizing work notifications, permit applications, and variations, ensuring compliance with regulations and company policies.
- Inspection Support: Support network inspections and manage follow-up actions, including notices or sanctions, to ensure high-quality services.
- Administration: Oversee the payment of fees, charges, and associated costs, ensuring accurate and efficient financial management.
- Traffic Control: Ensure effective traffic management, focusing on safety and efficiency, to minimize disruptions and ensure smooth traffic flow.
- Service Quality: Deliver high-quality, customer-focused services in line with policies and regulations, exceeding customer expectations.
- Compliance: Ensure all information complies with EToN standards, maintaining the highest level of accuracy and attention to detail.
- Qualifications: NVQ3/BTEC in Civil Engineering, relevant A-Levels, or equivalent experience, with a commitment to continued learning and development.
- Experience: Engineering, particularly in highways design, management, or maintenance, with project management experience in a commercial setting.
- Skills: Good communication and organizational skills, proficiency in IT, and the ability to interpret maps, plans, and engineering drawings.
